Frequently Asked Questions
Your guide to shopping with Frontiers Records Srl EU
What shipping methods do you offer for EU orders?
We provide standard and express shipping options via major European carriers. Delivery times typically range from 3 to 7 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What is your return policy for physical media?
You may return unopened CDs, vinyl, and merchandise within 14 days of receipt. Items must be in their original shrink-wrap and pristine condition to qualify for a refund.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods at checkout.
Are your vinyl records and CDs official releases?
Yes, all products sold on our store are official, high-quality releases directly from Frontiers Records Srl, ensuring the best audio quality and authentic artwork.
Do you ship internationally outside of the European Union?
While this store primarily serves the EU, we do offer international shipping to many countries. Please note that customs duties and taxes may apply for orders outside the EU.