Returns & Exchanges

At Frontiers Records Srl EU, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring that all vinyl, CDs, or merchandise are in their original, sealed condition.

• 3.
  Ship the Item

  Send the package to our warehouse in Italy using a trackable shipping service; please note that customers are responsible for return shipping costs.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.